Navigation:  5 Using Total Enterprise CRM > 5.2 Contact > How do you work with contact? >

How do you view contacts associated with your account?

Previous pageReturn to chapter overviewNext page

 

Viewing all contacts associated with your account means viewing all people with whom you are doing or might do business. A contact may be related to a company with which you might do business.

 

To view a list of all available contacts associated with your account, follow these steps.

 

Step 1: Select My contacts

 

 

Click the Contact tab located on the ribbon.

 

Select My contacts in the Contacts group.

 

Step 2: View the list

 

 

This enables you to view the list of available contacts belonging to any account within the system.

 

Below the ribbon is a set of tables which contain related records (only one type of records is present in one column). This table is called a 'grid' which you can use to view selected information.

 

Note:

To edit any record, double-click the record in the grid. Click Save and close when you have finished.

 

More actions for contact

Controls on the ribbon allow you to carry out various actions on the selected contact. You can sort the contacts in ascending or descending order. You can also perform search techniques using the grid to pinpoint a contact.

 

For more details, visit the following links:

 

How do you sort records in a grid?

How do you perform a search to find a record using grid filters?

 

To observe contacts in a grouped view, group them by the desired field.

 

For more details, visit the following link:

 

How do you group records by any field?

 

Tags are used to classify contacts in an ad hoc way when it may not make sense to add additional fields into the system. You can tag contacts in the database to help organise them. New tags are simple to create, and you can filter any grid by tags to show the desired contacts. Similarly, you can remove any tag already assigned to a contact.

 

For more details, visit the following links:

 

How do you assign tags to records?

How do you filter records by tag inside the grid?

How do you remove tags assigned to records?

 

Data in the system can be exported to an Excel spreadsheet, and data from an Excel spreadsheet can be imported into the system.

 

For more details, visit the following links:

 

How do you import records from Excel?

How do you export records to Excel?

 

Printing a set of records is as easy as printing in Microsoft Word.

 

For more details, visit the following link:

 

How do you print a set of records?

 

To quickly manipulate records, you can use split view to obtain a list of contacts and their data on the same form.

 

For more details, visit the following link:

 

How do you use split view to view list of contacts and data?

 

Common commands such as Copy a contact, Delete a contact, Select all contacts, and Create a new contact are also available within this grid.

 

For more details, visit the following link:

 

More right-click options

 

Note:

Some actions are the same for every grid under any tab. These include:

 

copy, delete or refresh records, create a new record or open an existing record
sorting, searching and grouping records
assigning and removing tags and filtering by tags
exporting and importing records
printing a set of records
split view to view a list of items and data.