5 Using Total Enterprise CRM > 5.2 Contact > How do you work with contact?

'Short Message Service' (SMS) is communication via the exchange of short text messages, usually between mobile phones.

To send an SMS to a contact, follow these steps.

Step 1: Select Send SMS

Click the Contact tab located on the ribbon.

Select Send SMS in the Communications group.

Step 2: Type your message

The 'SMS' form contains all the relevant information broken down into two tabs. These tabs are located in upper panel and include:

•	general information - details similar to an ordinary SMS message ('concatenate' means that you can merge or combine SMSs, if their length increases beyond the usual 256 characters)

•	advance - contains BCC and campaigns associated with the message and sending date.

Note:

The fields marked with red star (*) at the right end indicate that they are required fields; other fields can be left blank.

Step 3: Send your SMS

Click the send button to send your SMS.