Navigation:  5 Using Total Enterprise CRM > 5.4 Communications > How do you work with communications? >

How do you merge fax?

Previous pageReturn to chapter overviewNext page

The term 'merge fax' refers to re-using an existing fax for a new message. 'Fax', short for 'facsimile', is a method of transmitting documents. The word 'telefax', short for 'telefacsimile' meaning 'to make a copy at a distance', can also be used.

 

To send a fax using the existing template to a company or contact, follow these steps.

 

Step 1: Select Merge fax

 

 

Click the Communication tab located on the ribbon.

 

Select Merge fax in the Communications group.

 

Step 2: Select the template

 

 

This dialog box shows all available fax templates that can be re-used.

 

To proceed, select the desired template.

 

Step 3: Type your message

 

 

Based on the template you select, the new 'Fax' form opens, displaying all the text available in its template. You can either re-use this text as is, or edit it.

 

Tabs for fax

The 'Fax' form contains all the relevant information broken down into several tabs. These tabs are located in the upper panel and include:

 

general information - details similar to an ordinary fax message
advanced - contains BCC and campaigns associated with the message
attachments - documents can be attached to this message.

 

Two more tabs are available in the lower panel: HTML and Text. Either can be used for formatting, depending upon the nature of the fax.

 

Also in the lower panel, a preview tab is available in order to view the message.

 

Note:

The fields marked with red star (*) at the right end indicate that they are required fields; other fields can be left blank.

 

More actions for fax

Controls on the ribbon allow you to carry out the following actions on the selected fax:

 

How do you use editors?

How do you add an attachment?

 

Step 3: Send your fax

Click the send button to send your fax.