Communication is a way of interacting with a contact or company. In Total Enterprise CRM, communication may take the following forms:
Email, fax, SMS and letter are familiar to everyone. A target list is a group of contacts, companies or leads that you have specified.
You can use the Communications tab to:
| • | view a list of all messages added in the system |
| • | view a list of messages assigned to you (ie messages associated with your account) |
| • | send an email to a contact or company |
| • | send a fax to a contact or company |
| • | send an SMS to a contact or company |
| • | send a letter to a contact or company |
| • | reuse an existing letter |
| • | create an email template for future use |
| • | create a fax template for future use |
| • | create an SMS template for future use |
| • | create a letter template for future use |
| • | view a list of all email templates added in the system |
| • | view a list of all fax templates added in the system |
| • | view a list of all SMS templates added in the system |
| • | view a list of all letter templates added in the system |
| • | create a new target list or edit an existing one |
| • | view a list of all target lists added in the system. |
